FREE SHIPPING IN THE EUROPEAN UNION*

Ribes crystals are made individually by hand with the preparation process of the molten mass following the millennia tradition of Venice. It is this artisan and exclusive production process that gives the products their unique, characteristic and unrepeatable value. Therefore products may differ marginally from site photos. The presence of bubbles or other apparent imperfections, variations in size and weight are to be considered a distinctive and valuable feature of manual processing. The difference in nuance of the colors, the murrine, the rods, the bands, the silver and gold leaf and the color spots represent a valuable element as they constitute the proof of the uniqueness of the product.

EXCHANGE AND RETURN.

RIGHT OF WITHDRAWAL

The unsatisfied customer can exercise the right of withdrawal (Legislative Decree 22/05/99 n.185 – consumer protection in contracts concluded at a distance) within the period of 14 days from the receipt of the goods!

Products must be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with the original labels and tags attached along with any accessories and related documents and with the packaging intact.

To obtain a refund of the fee, the Consumer must also return to the Supplier’s office (after receiving an authorization number) the items he or she wishes to return within 14 days of receipt of the same. The Customer has the right of withdrawal without penalty, the only costs to be borne by the Customer are those related to the return shipment of the product.The costs and risks of transportation for the return are the full responsibility of the Customer

WHEN THE SUPPLIER WILL NOT ACCEPT THE PRODUCT

Return of products that are not intact, deteriorated, or lacking original accessories or equipment will not be accepted by the supplier and will be returned to the sender with additional freight charges

REFUND

The Supplier, upon receipt of the goods in accordance with the above and after due verification, will proceed to refund the Customer.
The Supplier agrees to process refund paperwork for exercise of the right of withdrawal, by bank transfer, within 8 working days after receipt and verification of the goods.

PLEASE NOTE: In the event of non-delivery or damage to the item in question Ribes Murano Glass is not liable for a refund.

In case of dispute, the place of jurisdiction is Treviso(Italy).

Iscriviti alla newsletter ed ottieni subito il

10% di sconto

sul tuo primo ordine

Subscribe now and get your

10% discount

on your first purchase