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SHIPMENTS

TIMETABLE AND PROCEDURES

Please note that the delivery time starts from the moment the order is shipped, not from when the order is placed.

Delivery times expressed on the site are subject to change and may be modified.

Delays may occur during public holidays in Italy

Products purchased will be delivered by a shipping service selected by us. Products will be delivered to the address that was indicated in the order form.

We are not responsible for any delivery problems resulting from an incomplete or incorrect address provided by the customer.

The billing address (where an invoice is required), may be different from the shipping address and may be in a different country than the country where the order is placed.

A confirmation email will be sent to the customer as soon as the order is shipped. The e-mail will include a tracking code that allows the customer to track the order until delivery.

SHIPPING CHARGES

For purchases with delivery abroad, the shipping cost estimate is provided after the shipping address is entered

UPON DELIVERY OF THE GOODS, THE CUSTOMER IS REQUIRED TO VERIFY THAT

  1. The number of packages corresponds to what is indicated in the transport document

  2. The packaging is intact and not altered even in the closing tapes. In case of tampering and / or breakage, the customer must immediately dispute the shipment and / or delivery with a “SPECIFIC RESERVE OF CONTROL” on the copy of the delivery document to be returned signed to the courier (eg broken neck,wet, etc. …). The customer is required to immediately report the damage to the supplier, either by registered mail or by email

  3. For each order placed, the customer is required to specify at least a telephone number to enable the courier to contact him in case of difficulties in the delivery; in case the delivery is not successful end for reasons not attributable to Ribes Murano Glass or the courier for two consecutive passes, will be charged the costs of custody and of redelivery as quantified by the courier, or it will be possible to pick up the product at the sorting point of the courier.

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